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FAQs

Products & Stock
How do I choose my size?
Kindly note that most of our dresses are made from scratch and our sizing standards may differ from other brands. For the best fit, we recommend consulting
our size chart on the product page and taking precise measurements before choosing a size.
Should you experience any fit issues upon receipt, please contact our customer service team. We are dedicated to assisting you in finding the optimal solution
How can I ensure a perfect fit for a dress?
For a perfect fit, please consult our size chart on the product page and take precise measurements before choosing a size. If you fall between sizes, we typically suggest opting for a custom size if available for the dress. This way, we can tailor the dress to your specific measurements for an ideal fit.
How can I choose colors more clearly?
Please be aware that the color of the pictures on our website may be influenced by lighting and computer screen settings. To ensure an accurate color match, we suggest ordering color swatches and comparing them to your desired color. This will help you make a more reliable choice.
What if the item I want is out of stock or will an item be back in stock?
Kindly be informed that the availability of our products is subject to change. If you are interested in a product, we recommend saving the item ID/or nickname (e.g. GAGA's Lilys) and pictures for reference. For items out of stock, please reach out to our Customer Service Team to inquire about restocking details.
Note: Due to most dresses being made to order, we recommend ordering at least 2 months in advance for an optimal fit and to align with current fashion trends.
What if the size of the item I bought is too big/small?
For returnable items, if you are not satisfied with your item, you may return it for a refund and reorder the item in a different size, if available.
* The following items are returnable: Standard-size dresses (except final sale dresses), shoes (except final sale shoes) and most accessories. You can check the return eligibility of an item in the "Return Policy" section on its product page or on the order details page.
Is the size chart for dresses based on American or European sizes?
Our size chart for dresses is based on actual body measurements and may vary slightly from your local sizes. For the best fit, we recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page.
How can I find the standard length of the dresses?
To find the dress length, refer to the "Sizing Guide" on the product page and look for the measurement labeled "Hollow to Hem", which indicates the distance from the center of the collarbone to the desired hemline.
Can I buy 3 dresses, keep 1 and send the rest back?
Most GAGA's Bridal products are made-to-order to maintain low prices and minimize environmental waste. We do not encourage the practice of "Buy-many-keep-one" purchases. Make sure to consult our "Sizing Guide"!
What color does "As Picture" refer to for dresses?
Certain dresses may feature an "As Picture" color option, representing a unique color variation. While there is no color swatch available for this option, feel free to check the product photos on the product page or customer photos in the comments section after selecting "As Picture".
Why doesn't the photo change when I select a color option?
The dress color change function is currently available for select dresses, but you can order the dress in any available color. We are working on extending this feature to more products soon. In the meantime, you can view customer photos in the comments section or reach out to us for additional pictures of certain colors.
Is the Junior Bridesmaid Dresses & Flower Girl Dresses size chart based on age?
Our size chart for dresses is based on actual body measurements. We recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page for the best fit.
How can I put my specific request to customize a dress?
When ordering custom-sized dresses, you can provide extra measurements in the "Order Note" column on the checkout page to ensure a better fit. Your request will be reviewed, and we will tailor the dress accordingly whenever possible.
How do I take care of my dresses?
Please refer to the detailed caring instructions specific to your dress in the "Product Details & Tips" section on the product page. Different dresses may have different caring instructions, so it is important to follow the guidelines provided to prolong its lifespan and maintain its quality.
Can I get a garment bag?
Yes. For added protection, we recommend purchasing a garment bag for your dress.
Do you have a physical store?
Yes! We have many physical stores. You can feel the fabrics, see the details up close, and try on your favourite styles. To learn more about GAGA's Bridal, please visit About GAGA's Bridal.
Do you have stores on other platforms (websites)?
No, we do not have a presence on any online platforms or websites other than our official website. To ensure timely delivery and enjoy our services, please place your order directly on our official website.
Returns & Exchanges
Will you charge a restocking fee if I return my order for a refund?
We will not charge a restocking fee for returns.
How to return or exchange an item on GAGA's Bridal?
If you are not satisfied with your item(s), you can submit your return request for returnable items within 14 days of receiving them by following these steps:
1. Log into your account or enter your order number and email address. Find the order and get into the order details page.
2. Click "RETURN ITEMS", choose the items, reason for return, and preferred return method.
3. Download the return file or choose to receive it via email.
Note: Items must be returned in unused condition with the original packaging. Our exchange service is currently in development, and we look forward to offering exchange services to our customers soon.
Can I use my own label to return my order? The option isn't available in the return request process.
Yes, you may absolutely use your own return label (excluding Try-On items). However, please contact our Customer Service for approval and the correct return address before shipping the items back to us. Returns without prior approval will be rejected. GAGA's Bridal is not responsible for any lost returns.
What items can I return or exchange?
The following items are returnable: Standard-size dresses (except final sale dresses), shoes (except final sale shoes) and most accessories. You can check the return eligibility of an item in the "Return Policy" section on its product page or on the order details page.
Note: Our exchange service is currently in development, and we look forward to offering exchange services to our customers soon.
Can I return a custom-made dress?
Unfortunately custom-made dresses are non-returnable and non-refundable. These dresses are tailor made to your exact specifications therefore they cannot be resold.
What if I received a wrong/defective item?
We will issue a full refund for any damaged, defective, or mis-shipped items if reported within 14 days of delivery. You can report the issue by clicking "RETURN
ITEMS" on the "My Orders" page, selecting the appropriate reason, and then adding photos to support your request. After 14 days, we may not be able to process the return and a full refund.
Note: Dresses are typically packed inside out for protection. Please turn the dresses right side out before trying them on.
Can I exchange the item I received for a bigger or smaller size?
Unfortunately, we currently do not offer exchanges. However, you can place a new order and initiate a return for returnable items within 14 days of receiving your order.
When will I receive my refund?
Upon receiving returned items eligible for a refund, we will promptly initiate the refund process after conducting a quality inspection. Please allow 7-10 business days for the refund to reflect in your original payment method, as processing times may vary depending on your bank.
Can I get a full refund for the return?
For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees, shipping protection, or taxes paid on shipping. If you use our return label, a return shipping fee will be deducted from your refund when we process your return.
Note: For self-return requests, refund details will be provided on the application page.
Can I get a refund on the shipping?
The "Delivery Fees" will only be refunded in the event of a full cancellation refund for the order, such as a refund for cancelling an order before shipping. In other cases, they are non-refundable.
What if my refund amount is incorrect?
Refunds will be issued based on the final purchase price of the items, excluding any coupons, points, shipping fees (including return shipping), shipping
protection, and taxes on shipping.If you believe your refund amount is incorrect, please reach out to us for assistance.
Delivery
How to track my order?
1. You can log in to our website with your email and track your order status in "My Orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you can use the "look up a single order" function to track your order. Please follow these steps:
1) Go to our website and click "Order Status".
2) Enter your order number and email address to see your order details.
How can I correct my shipping address?
To change your shipping address within the same country before shipment, follow these steps:
1. Log into your account or enter your order number and email address. Find the order and get into the order details page.
2. Click "Edit" to edit the shipping address on the order details page.
3. After submitting your request, a ticket will be automatically created and sent to our customer service team for address modification.
Note: If you wish to ship your order to a different country, please contact our Customer Service for information on shipping fees and logistic restrictions. Once your order has been shipped, we cannot alter the delivery address.
Can you deliver to my country?
We offer worldwide shipping. For a list of specific countries and regions eligible for shipping, please refer to the options available at checkout.
What is the shipping cost for my order?
Shipping fees are calculated based on the weight of your order. You can view the estimated shipping cost on the checkout page.
How long does international delivery take?
Total Delivery Time = Processing/Tailoring Time + Shipping Time
At checkout, you will see an estimated delivery window for your order, which will also be noted in your Order Confirmation email. Additionally, you will find the estimated shipping time for your selected country and the estimated processing/tailoring time on the product details page.
Does "Ship in 48 hrs" mean I will receive the item in 48 hours?
"Ship in 48 hrs" means that the product can be dispatched from our warehouse within 48 hours after your order confirmation. You can find the estimated shipping time for your selected country on the product details page.
Why are shipping costs different for different items?
Shipping costs are determined by a variety of factors including the weight and the size of the item.
Why was my order split into two packages with different shipping time frames?
We will ship your items from their respective warehouses, which may result in different shipping times. However, you can easily track both packages in your account by clicking "TRACK" on the "My Orders" page or order details page if your order is split.
Can I ship a single order to multiple locations?
Please note that our system currently only allows for one shipping address when checking out multiple items. We suggest checking out separately using different addresses if necessary.
Payments & Promos
What are the accepted payment methods?
We accept payment via all major Credit and Debit Cards and PayPal. Additionally, we offer installment payment options such as Klarna, Afterpay, and other popular local payment methods like Twint and iDeal. For specific payment methods available in your country, please refer to "Payment Methods".
Do you offer student discount?
Yes, we offer a 10% student discount at GAGA's Bridal.
Order Issues
How do I place an order?
To place your order:
1. Add the desired item and quantity to your cart.
2. Click the shopping cart icon.
3. Review your order and click "CHECKOUT".
4. Checkout as Guest or Sign In to place the order.
5. Confirm your order details, click "PLACE ORDER".
Can I cancel my order?
Before shipment, there is a limited timeframe for order cancellations.
Ready-Made Items: Kindly submit your cancellation request within 1 hour of placing the order on the order details page.
Made-To-Order Items: To ensure you receive a full refund, please make sure to submit your cancellation request on the order details page within 24 hours of order confirmation. Requests submitted after this time frame may not be eligible for a full refund.
How can I correct my shipping address?
To change your shipping address within the same country before shipment, follow these steps:
1. Log into your account or enter your order number and email address. Find the order and get into the order details page.
2. Click "Edit" to edit the shipping address on the order details page.
3. After submitting your request, a ticket will be automatically created and sent to our customer service team for address modification.
When will I receive my order?
Total Delivery Time = Processing/Tailoring Time + Shipping Time
Ready-made items usually take less than 48 hours to process before shipping. However, made-to-order items require additional production time, which differs from category to category. Shipping time for different countries/regions may also vary.
How to view the estimated time of arrival and tracking number?
Please check the order details page for the estimated time of arrival.
Track your shipment by clicking "TRACK" on the "My Orders" page or the order details page to access the tracking number and updates. Please note that logistics updates may take time to appear after shipment.
What if I received a wrong/defective item?
We will issue a full refund for any damaged, defective, or mis-shipped items if reported within 14 days of delivery. You can report the issue by clicking "RETURN ITEMS" on the "My Orders" page, selecting the appropriate reason, and then adding photos to support your request. After 14 days, we may not be able to process the return and a full refund.
Note: Dresses are typically packed inside out for protection. Please turn the dresses right side out before trying them on.
What to do if an item is missing?
There are two possible reasons for missing items in your order.
1. Your order is split into 2 packages.
For expedited delivery, we may ship your order from multiple warehouses, resulting in multiple packages. You can conveniently track all packages in your account by clicking "TRACK" on the "My Orders" or order details page.
2. Items went missing during packing or transportation.
If you are missing an item from your order and it is not scheduled to be sent in another package, please contact our customer service team. To better assist you, please provide photos to support your claim. Examples of helpful photos include an image of the package and a close-up of the shipping label showing the weight of the package.
Why does the order show as completed when I haven't received the item yet?
Don't worry if you haven't received your package yet. Here are a few things we can do:
1. Verify your shipping address on the order details page
2. If the address is confirmed, check your mailbox or drop-off location for any misplaced packages. The courier may have left your package near your house, in your mailbox, in front of your garage, or on your lawn.
3. Check with family, neighbors, or household members to see if they accepted the package on your behalf.
4. Make sure to check your phone messages and emails if a package is marked as delivered but the courier was unable to reach you. They may have notified you of a failed delivery attempt.
If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly.
If you've tried the above steps but still can't find your package, please contact our customer service team for help.
Account Issues
Why can't I log into my account?
Please double check if the email address and password you put is correct. If you still can't sign in to your account, please contact our Customer Service team with your account information and details of your issue. They will liaise with our technical team to help resolve it.
How do I reset my password?
If you have forgotten your password, please reset it.
If this doesn't work, please Contact Us, and with your permission, we will reset your password for you.
If you would like to change your password, please follow these steps:
1) Click "Sign in" on our website and then get into your account page.
2) Click "Account Settings" (For computer user) / "Password" (For mobile user) and then you can change the password and save the new one.
How do I update my profile?
Changing your details in your GAGA's Bridal account is fast and easy. Once you log into your account you can:
- Update your nickname, birthday and more
- Change your password
- Edit/Add your shipping address
- Add your measurements
- Edit your wishlist
- Comment your orders
Note: Currently, customers are unable to change their email addresses in their account. If you wish to change your email address, please contact us for assistance.
How can I unsubscribe from the newsletter?
To unsubscribe from our newsletter, please click on the "Unsubscribe" link at the top or bottom of the email you received to opt out of future updates.
How can I change the country, currency and language?
To change your country, currency, and language preferences:
1. Computer users: Easily navigate to the top right corner of the website.
2. Mobile users: Either click the navigation bar icon on the left side of the site and scroll down to the bottom, or go to the "My Account" page and click the gear icon to access the settings page.
How do I delete my GAGA's Bridal account?
We apologize for any inconvenience caused. If you wish to proceed with deleting your account, please reach out to our customer service team for assistance
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